A friend of mine who I ran into at the habit forming action design meetup told me that she watched an interview the other day and the interviewer challenged the guest to do something that would put him in an uncomfortable position. He asked that the next time he visited a store/restaurant and went to purchase their goods, ask for a 10% discount and observe how they react. The interviewer followed with, "The results will shock you." I thought about this and made my way over to a nearby starbucks to write THIS post and decided I would give the challenge a shot. I went up to the register, ordered a Starbucks refresher drink (some energy drink with ginseng) and asked the barista for a 10% discount. He was taken aback by the out of the blue question and asked me why. I retorted with why not and flashed him a bit of a guilty smile. He reluctantly agreed and then fired back with, "I'll just give you 30%" off." I was blown away! How could a seemingly inappropriate question yield such positive unexpected results. In fact, by asking for that discount it seemed to brighten his demeanor as if no one had given him the opportunity to make that autonomous decision in his role. As a barista, his job is to take the order, ring up the customer and keep the progression moving forward. I disrupted his habits of routine and in turn gave him a chance to act independently and freely. We both walked away better off; You can't ignore psychology.